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Subscriber
Support Area |
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| Before you
e-mail us us using the information at the bottom of the page, please
take a moment to see if the information on this page can help you. |
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I lost my password or I
can't access a research item |
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| Your user name
is you e-mail address. The password is the one you chose when you became
a Subscriber. Make sure to enter both exactly how
you provided them to us, duplicating all upper and lower case letters.
To see how you gave it to us, look at the receipt we sent you via
e-mail.
Additionally:
- Do not cut and paste your username and
password information from an e-mail. Some browsers insert hidden
characters that interfere with proper security validation.
- Do not use automatic password programs
like those included in modern browsers. These "features" are often
prone to bugs and errors.
- Make sure you have the right
subscription type. If you are an Introductory Subscriber, you only
have access to research listed in the "Latest Issues" section. Look at
the receipt we sent you. If it says "Three Month Subscription" you are
an Introductory Subscriber. To upgrade your subscription,
click here.
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I ordered a BSR Newsletter
and it has not arrived |
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| The product you
ordered is delivered as an e-mail attachment. It is an Adobe Acrobat
(PDF) document. Make sure your ISP, your IT department, and/or your own
settings in your mail program do not block e-mail attachments.
The e-mail may take a couple of hours to
arrive depending on Internet traffic levels and how your ISP or company
handles e-mail. Yahoo!, Hotmail, AOL, MSN, and RoadRunner services often
have the longest delays.
If you use an e-mail service with a limit
on the amount of e-mail space, make sure to clear at least 600kb before
contacting us. |
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I cannot view the BSR
Newsletters |
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Since most
people use Microsoft's Internet Explorer (IE) web browser and Outlook
e-mail client, if you cannot view the Biotech Monthly
newsletter, you are
the victim of a bug in IE. Here are the steps you should take:
- Go to
Acrobat web site. Download and install the latest version of the
free Acrobat Reader. If this does not solve the problem, continue to
step 2.
- If you are trying to access the
newsletter via a link (not an attached file, but an underlined link)
contained in an e-mail, you are running directly into the teeth of the
Microsoft bug. Go to the
Latest Issues section of this web site and access the
newsletter directly. If this does not help, go to step 3.
- Upgrade your browser. We
strongly recommend changing to Mozilla's
Firefox browser and their
Thunderbird e-mail client. It is standards-based and
more secure. However, we understand such an upgrade may make you
uncomfortable. If you wish to stick with Microsoft's products, visit
the
segment of their web site specific to IE/Outlook and obtain the
latest version of the software.
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None of this helped! |
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| Send us an
e-mail with as complete a description of the problem as possible.
Include information on what operating system you are using as well as
what browser. If this is a problem with opening a newsletter, please
tell us what version of Acrobat you are using. Version information for
all Windows and Apple products can be found by clicking Help --> About.
Click here to send us a support e-mail. |
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